MD | Procurement Manager| Sourcing Agent | Logistics Specialist | Supply Chain Specialist

        Hi there! I’m Faith Udoh

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Skill Set

Data Entry

Communication

Customer Service

Purchasing & Procurement

CRM software

Data Organisation & Management

Fulfilment & Logistics

Spreadsheet & Excel

Education

<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> VNMU - MBBS (MD)

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Relevant Experience / Contract Roles

Dispatcher & Customer Service

YZ Pro Appliance Repair (3 months) — Dispatcher
Appliance Repair Express (4 months) — Dispatcher
Higher Jump Logistics (4 months) — Dispatcher / Customer Service </aside>

About Me

I bring a meticulous eye for detail and a relentless work ethic to every project. My commitment to delivering outstanding results ensures that no task is too small and no goal is beyond reach.

Precision, Dedication, Results.

<aside> <img src="/icons/mail_gray.svg" alt="/icons/mail_gray.svg" width="40px" /> Email

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<aside> <img src="https://i.pinimg.com/736x/92/d1/db/92d1db1521d374335498624cc95e9554.jpg" alt="https://i.pinimg.com/736x/92/d1/db/92d1db1521d374335498624cc95e9554.jpg" width="40px" /> Faithudohpyus

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My Services

Services

Tools

Work Experience

<aside> <img src="/icons/receipt_blue.svg" alt="/icons/receipt_blue.svg" width="40px" /> Customer Support Representative (Chat Support) Helpware (Aug 2024 - September 2025)

Tier 2 Agent // Payments & Safety | DSA | Privacy & Legal

Promoted from Tier 1 after consistently exceeding KPIs in live chat and ticket resolution.
Handled escalated cases across payments, account security, fraud prevention, privacy, and legal compliance, ensuring accurate resolutions within regulatory frameworks.
Investigated and resolved complex DSA-related cases (Digital Services Act), applying policy knowledge to maintain platform integrity.
Managed payment disputes, chargebacks, and transaction safety issues, safeguarding both users and company interests.
Delivered expert guidance on privacy, data protection, and legal inquiries, maintaining 100% compliance with internal QA and external regulations (GDPR).
Collaborated cross-functionally with Risk, Legal, and Trust & Safety teams to ensure swift, fair, and compliant case resolutions.
Recognized for exceptional analytical and decision-making skills, balancing user advocacy with company risk management.

Tier 1 Agent

Managed a high-volume ticket queue, resolving an average of 120+ customer inquiries per day with an average handling time (AHT) of 2.0 minutes, balancing speed with quality.
Delivered 100% QA quality scores, ensuring compliance with company standards and customer satisfaction benchmarks.
Provided real-time support to a diverse European customer base, handling issues related to transactions, account management, and platform functionality.
Achieved high first-contact resolution rates by diagnosing problems effectively and delivering clear, empathetic solutions.
Partnered with internal teams to escalate and resolve complex cases, ensuring timely resolutions and improved customer satisfaction.
Consistently met and exceeded KPIs, including customer satisfaction scores, response time, and productivity targets.
Leveraged live chat platforms and CRM systems to deliver precise, professional support in English. </aside>

<aside> <img src="/icons/receipt_blue.svg" alt="/icons/receipt_blue.svg" width="40px" /> Procurement Manager MBTEK (Sept 2024 - Oct 2025)

Communicated daily with manufacturers to manage procurement needs.
Executed and monitored all procurement activities, including pre-manufacturing and manufacturing orders.
Collaborated with the inventory forecast planner to determine required quantities for purchase and production.
Oversaw the production cycle by forecasting part quantities and ensuring timely procurement to support smooth operations.
Addressed and resolved technical production issues by liaising with the operations engineer as needed.
Maintained accurate records of procurement, inventory, and production data for operational transparency.
Applied manufacturing planning expertise to support production forecasting and minimize delays.
Ensured vendor compliance with quality standards and delivery schedules.
Coordinated dropshipping activities, ensuring smooth order fulfillment and timely deliveries.
Supported logistics operations by planning shipments and coordinating with logistics agents for efficient transportation and delivery timelines. </aside>

<aside> <img src="/icons/receipt_blue.svg" alt="/icons/receipt_blue.svg" width="40px" /> Order Processing Manager NY Furniture Outlet (Mar 2023 - Nov 2024)

Managing and processing over 700 customer orders, demonstrating proficiency in DTC e-commerce operations, and effectively utilizing Odoo CRM and ERP software to ensure efficient tracking and documentation, facilitating seamless customer interactions, logistics, and shipments.
Collaborating with 3PL partners and last-mile delivery providers to negotiate favorable terms and optimize delivery methods, resulting in cost savings and improved logistics efficiency.
Proficiently generating Bills of Lading for US-wide and local freight, streamlining the handling of national customer shipments, and enhancing overall supply chain operations
Leading cross-functional initiatives to enhance customer satisfaction, optimize supply chain processes, and achieve operational excellence
Acting as a key point of contact, delivering responsive customer support by answering incoming calls, addressing inquiries, and promptly resolving issues, showcasing exceptional interpersonal communication skills
Proactively monitoring logistics performance and cost metrics, utilizing data analytics to track efficiency, and identifying areas for improvement and cost optimization
Conducting training sessions for new team members, covering general processing information, logistics operations, fraud prevention, and crisis management. </aside>

<aside> <img src="/icons/departures_blue.svg" alt="/icons/departures_blue.svg" width="40px" /> Air Export Operations Manager Regent Logistics Inc. (Feb 2024 - Jun 2024)

Handling international logistics matters related to International Freight Forwarding, shipping lines & courier companies.
Air Export from USA to INDIA, CHINA, UK, TH, NL, ID, SG, IL, etc.
Warehousing and Distribution, 3PL Management, Product Labeling, Carton and Pallet Labeling.
Production Planning at Supplier End, Procurement, Payments to Suppliers, Pre-Shipment
Supplier Relationship Management
Cargo Booking with Shipping Lines, Airlines, and Consolidators.
Use of platforms like CargoAI, Webcargo, Pelicargo, Cargo.one, Gofreight, E-Freight.
Documents such as SLI, Bill of Lading, TSA, Cargo Manifest, Commercial Invoice, Packing List, RC, POD, MAWB & HAWB, and AES
EDI & EAWB submission
Constantly Monitors Shipments from Pick-up until Cargo delivery.
Classification of Tariff Code.
Preparation of Rates and Quotation
Export Compliance
Warehousing and delivery management
Expert in data entry operation and Data Scraping (Company Name, Address, Email, Phone Number... etc.)
Trucking experience with Load Manager, Sylectus, and Primus. CargoVan, Box truck, and Reefer truck dispatching.
Outbound and Inbound domestic trucking such as FTL and LTL
Billing
Graphic designs - (Flyers, Email marketing, Brochure) </aside>

<aside> <img src="/icons/headset_blue.svg" alt="/icons/headset_blue.svg" width="40px" /> Customer Service Representative / Dispatcher Repair Porter (Nov 2021 - Jun 2023)

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Track Record

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